Terms of service.

These terms apply to Atlas services supplied by Pimlico Solutions Limited for business and professional use. Your order form, proposal or other written service agreement identifies the customer, authorised users, package, scope, fees, term and any service-specific conditions.

If an order form conflicts with these terms, the order form controls for that service. A trial or evaluation is provided only where its scope, duration and conditions have been agreed in writing.

The customer is responsible for its authorised users, the accuracy of account information and the protection of credentials. Accounts may not be shared outside the agreed customer organisation or used to bypass the agreed user scope.

Atlas must not be used unlawfully, to infringe another person’s rights, to introduce malicious code, to probe or disrupt the service, to obtain unauthorised access, or to generate or distribute deceptive or harmful content.

Atlas provides software and information tools for regulatory research, monitoring, reporting, technical compliance, licence management and connected workflows. The exact configuration and any implementation services are stated in the order form.

Atlas supports professional judgment; it is not a law firm, regulator or substitute for legal advice. The customer remains responsible for decisions, submissions, interpretations and regulated activity.

The customer retains its rights in content submitted to Atlas. The customer grants Pimlico the limited rights necessary to host, process, transmit and otherwise use that content to provide, secure and support the agreed service.

The customer is responsible for having the rights and lawful basis required to submit content. Data-protection responsibilities, instructions, transfers and deletion commitments are addressed in the applicable agreement and data-processing terms.

Some Atlas features use AI model services. Outputs may be incomplete or incorrect and must be reviewed by an appropriately qualified user before being relied on or shared. Provider, model and data arrangements may vary by feature and customer configuration.

Pimlico does not use customer content to train a shared foundation model for other customers. Any custom LLM service, including approved training or adaptation, is separately scoped in writing with its data, model, hosting, access and retention arrangements.

Pimlico and its licensors retain all rights in Atlas, its software, design, documentation, methods and non-customer materials. No rights are granted except the limited right to use the service during the agreed term.

If the customer provides feedback, Pimlico may use it to improve its services without identifying the customer or disclosing confidential information.

Fees, invoicing, payment dates, billing frequency, taxes and renewal terms are set out in the order form. Unless the order form says otherwise, committed fees are invoiced annually in advance, undisputed invoices are due within 14 days, fees exclude applicable taxes, and fees are non-cancellable and non-refundable except where required by law or expressly stated in the agreement.

Where Pimlico agrees monthly instalments in writing, they are a payment schedule for the same committed term rather than a monthly subscription or cancellation right. All committed fees remain payable, and committed quantities or scope may reduce only at renewal unless Pimlico agrees otherwise in writing.

Included Atlas credits and API read units expire at the end of each monthly allowance period and do not roll over. Overage applies only where expressly enabled with an agreed spend cap and is billed monthly in arrears.

The customer must pay undisputed amounts without set-off or deduction. Pimlico may charge statutory interest and reasonable recovery costs on overdue commercial debts and may suspend access for material overdue amounts after at least seven days’ notice, provided the customer has had an opportunity to resolve a genuine billing dispute. Suspension does not remove accrued or continuing payment obligations.

Each party will protect the other party’s confidential information using reasonable care and use it only to perform or exercise rights under the agreement. Standard exceptions apply to information that is public without breach, already known lawfully, independently developed or received lawfully from another source.

Pimlico maintains administrative, technical and organisational safeguards appropriate to the service. Current public information is available in the Atlas Trust Centre; service-specific evidence may be provided during procurement subject to appropriate confidentiality terms.

Pimlico may update Atlas to maintain security, performance, legal compliance and product quality. We will use reasonable efforts to avoid materially reducing the core service during a paid term.

Pimlico may change, replace or discontinue individual features, models, data sources and third-party providers where reasonably required to operate or improve Atlas, provided the service as a whole continues to deliver the material contracted functionality.

Atlas may connect to third-party services selected by the customer. Those services are governed by their own terms, availability and privacy practices, and Pimlico is not responsible for third-party services outside its control.

Each party warrants that it has authority to enter the agreement. Except as expressly stated, Atlas is provided without implied warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Neither party is liable for indirect, incidental, special, consequential or punitive loss, or loss of profits, revenue, goodwill or anticipated savings, except where such exclusion is prohibited by law. The applicable liability cap and any exclusions from that cap are set out in the order form; if none is stated, the aggregate cap is the fees paid or payable for the affected service in the 12 months before the event giving rise to liability.

The customer will indemnify Pimlico against third-party claims, losses and reasonable costs arising from customer content, the customer’s unlawful or unauthorised use of Atlas, or the customer’s material breach of third-party service terms, except to the extent caused by Pimlico’s breach of the agreement.

Unless the order form says otherwise, a paid subscription has a 12-month initial committed term and renews for successive 12-month terms unless either party gives written non-renewal notice at least 30 days before the current term ends. Pimlico will give at least 60 days’ notice of a renewal price change.

A committed term cannot be cancelled for convenience. Early termination or suspension does not relieve the customer of fees already due or committed for the current term, except where the agreement expressly provides otherwise.

Either party may terminate for a material breach that is not remedied within 30 days after written notice, or immediately where the other party becomes insolvent or continued performance would be unlawful. Pimlico may suspend or terminate sooner where reasonably necessary to address unlawful use, a material security risk or deliberate abuse of the service.

On termination, access ends and each party will handle confidential information and customer content according to the agreement, data-processing terms and applicable law. Provisions that by their nature should survive termination will survive.

Neither party is liable for delay caused by events beyond its reasonable control. The customer may not assign the agreement without Pimlico’s prior written consent. Pimlico may assign it to an affiliate or in connection with a merger, reorganisation, financing or sale of all or substantially all relevant assets, provided the assignee accepts the agreement.

These terms and the order form are the entire agreement about the service and replace prior discussions about that subject. If any provision is unenforceable, the remainder continues in effect. English law governs the agreement and the courts of England and Wales have exclusive jurisdiction, unless the order form states otherwise.