Slovenia implements European Accessibility Act for banking services

Slovenia has transposed Directive (EU) 2019/882, the European Accessibility Act, through the Act on Accessibility of Products and Services for Persons with Disabilities (ZDPSI), with accessibility requirements applying to payment terminals, ATMs, consumer banking services and e-commerce from 28 June 2025.

The national measure brings payment terminals, self-service terminals, consumer banking services, e-money and e-commerce into the accessibility regime, according to the official text published in Uradni list: https://www.uradni-list.si/. Identification, electronic signature and security features are included where they form part of the covered service.

This filing affects firms that treated accessibility as a product-design issue rather than a service-layer obligation. Banks, e-money issuers, acquirers, terminal deployers and merchants using in-scope consumer interfaces must map where the ZDPSI reaches customer touchpoints, especially ATMs and payment acceptance devices, and where onboarding, authentication or signature flows sit inside the service perimeter.

The act does not apply to rail transport and public rail infrastructure fields covered by Commission Regulation (EU) No 1300/2014 and Commission Regulation (EU) No 454/2011. This exclusion is relevant for mixed transport-payment operators assessing whether a single accessibility control set can be applied group-wide; the answer under this act is not fully horizontal.

The act defines bus passenger transport services in detail, covering public regular road passenger transport, special regular transport, permanent occasional transport, on-demand transport, taxi transport and certain international road passenger services. It also defines water passenger transport services by reference to Regulation (EU) No 1177/2010.

For compliance teams, the immediate task is documentation and channel inventory rather than waiting for further policy direction. ZDPSI is Level 1 binding; the task is to identify which consumer-facing terminals and digital banking journeys fall within the act, whether existing accessibility controls cover authentication and signature functions, and whether outsourced e-commerce or terminal interfaces create passporting friction in group operating models. The source material does not specify a separate national compliance cycle, supervisory form or phased implementation by service type.

This is an operational transposition rather than a fresh Level 2 event. The official text also ties into the broader European standardisation framework through Regulation (EU) No 1025/2012, cited in the act. This is relevant for firms using harmonised standards evidence to support accessibility design and testing, although the source material does not set out a Slovenia-specific RTS/ITS split or a domestic technical standards calendar.

For firms active in Slovenia, the immediate action is to review consumer banking services, e-money, ATMs, payment terminals and e-commerce interfaces against the ZDPSI scope now, as accessibility requirements apply from 28 June 2025.